1. Introduction
TravellManual ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website travell-manuall.com and use our services.
This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Data Controller Information
3. Information We Collect
3.1 Personal Information
We may collect the following personal information:
- Contact Information: Name, email address, phone number, postal address
- Professional Information: Business name, industry, services offered, website URL
- Communication Data: Messages sent through contact forms, email correspondence
- Marketing Data: Newsletter subscription preferences, marketing communications preferences
3.2 Technical Information
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, time spent on site, click patterns, referral sources
- Cookies and Tracking: Information collected through cookies and similar technologies
4. How We Collect Information
- Direct Collection: Through contact forms, newsletter subscriptions, service inquiries
- Automatic Collection: Through website analytics, cookies, and tracking technologies
- Third-Party Sources: Social media platforms, business directories, referral partners
5. Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Consent: Newsletter subscriptions, marketing communications
- Contract Performance: Providing requested services, responding to inquiries
- Legitimate Interests: Website analytics, business development, fraud prevention
- Legal Obligation: Compliance with tax, accounting, and regulatory requirements
6. How We Use Your Information
- Provide and improve our web development services
- Respond to inquiries and customer support requests
- Send newsletters and marketing communications (with consent)
- Analyze website usage and optimize user experience
- Comply with legal and regulatory obligations
- Prevent fraud and ensure website security
- Develop new services and improve existing ones
7. Information Sharing and Disclosure
We may share your information with:
- Service Providers: Hosting providers, email marketing services, analytics platforms
- Legal Requirements: When required by law, court order, or regulatory authority
- Business Transfers: In connection with mergers, acquisitions, or asset sales
- Protection of Rights: To protect our rights, property, or safety
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
8. International Data Transfers
Your data may be transferred to and processed in countries outside the UK. When we transfer data internationally, we ensure appropriate safeguards are in place, including:
- Adequacy decisions by the UK government
- Standard contractual clauses approved by UK authorities
- Binding corporate rules or certification schemes
9. Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this policy:
- Contact Inquiries: 3 years from last contact
- Newsletter Subscriptions: Until you unsubscribe
- Client Data: 7 years after project completion (for tax and legal compliance)
- Website Analytics: 26 months maximum
10. Your Rights Under UK GDPR
You have the following rights regarding your personal data:
- Right of Access: Request copies of your personal data
- Right to Rectification: Request correction of inaccurate data
- Right to Erasure: Request deletion of your data
- Right to Restrict Processing: Request limitation of data processing
- Right to Data Portability: Receive your data in a structured format
- Right to Object: Object to processing based on legitimate interests
- Right to Withdraw Consent: Withdraw consent for processing
To exercise these rights, contact us at [email protected]
11. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your website experience. For detailed information about our cookie usage, please see our Cookie Policy.
12. Data Security
We implement appropriate technical and organizational measures to protect your data:
- SSL/TLS encryption for data transmission
- Secure hosting with regular security updates
- Access controls and staff training
- Regular security assessments and monitoring
- Incident response procedures
13. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
14. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18.
15. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.
16. Complaints
If you have concerns about our data processing practices, you can:
- Contact us directly at [email protected]
- File a complaint with the Information Commissioner's Office (ICO)
17. Contact Information
For any questions about this Privacy Policy or our data practices, please contact us: